You can add this to your website and direct people here to submit requests. Jira also gives you a dedicated help center page. In the scenario above, if a customer sends an email to then a ticket will be created in this project. This will open a pop-up menu showing the three ways to submit a request-email, help center, or widget. Navigate to Channels on the left side of your project dashboard. You’ll have a few different options to consider here. Now you need to set up a way for customers or internal users to create a new ticket. Step 3: Configure Submission Request Settings But as described above, Jira Service Desk can accommodate a wide range of ticketing needs. Most teams using Jira stick with the templates for ITSM, general service, or external service. Legal Service Project - Create, track, and manage contract lifecycles.Facilities Service Project - Manage requests for maintenance, event planning, and moving.HR Service Project - Manage onboarding, offboarding, and facilitate changes for the staff.External Service Project - Answer customer questions and collect bug reports.General Service Project - Manage all service requests from one place.IT Service Management - For service requests, resolving incidents, approving changes, and fixing problems.Here’s a brief overview of the template options and what they’re used for: Just click Change template to see your options. The final step to creating a service project is choosing your template. You’ll also have the option to share the settings of your project with another service desk project. The key will be used to help your team recognize work from the project when they’re working on issues. Then select Create project from the dropdown menu.įrom here, Jira will prompt you to name the project and assign a project key. Step 2: Create a New Service Desk Projectįrom your Service Desk dashboard, click Projects at the top of the screen. Just enter some basic account details and follow the prompts on the screen. If you need more time, reach out to the Jira customer service team, and they can extend the trial for up to 30 days. If you’re running a small team of fewer than three agents and just getting started, you can sign up for the Free package.Īll of the paid plans come with a seven-day free trial. The vast majority of project teams go with the Standard or Premium plans. Manual, automatic, API, and template incident creationĮnterprise - Custom pricing billed annually.Insight asset and configuration management.Cloud support team during regional business hours.To help you select the right plan, I’ll quickly cover the top feature highlights for each one. Here’s a brief overview of the different Jira Service Desk plans that you can choose from: For those of you who have already completed this step, go ahead and skip to step 2. If you’re new to Jira Service Desk, the first thing you need to do is create an account. Jira and Jira Service Desk are two different solutions. Step 1: Set Up a Jira Service Desk Account Internal business users or customers can create a ticket, and your support agents can resolve problems from the issue queue in Jira. Implementing a ticketing system using Jira simplifies the customer support workflow for various issues. Jira is a robust solution for project management, bug tracking, and issue tracking.
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